Exchanges & Returns
Exchange & Return Policy
Special notice for Halloween Costumes. Due to the special category of items, any halloween costumes are not eligible for returns or exchanges. We sincerely apologize for the inconvenience.
Special notice for any Roma items (Roma items is any listing name starting with 4 digits), due to the special fulfillment operation process, we are unable to exchange or return any of these particular items. We apologize for the inconvenience.
Returns & exchanges can only be applied to any regular priced items within 14 days of delivery with tags on for Store Credit ONLY. For returns/exchanges, unless items are received wrong, or damaged, customers are responsible for postages.
The item must be unworn, with the labels still attached and must be sent back within 14 days of delivery. Please return items in an unworn and undamaged condition. *If it is evident that the items have been worn or the labels are removed, we cannot honor the exchange and your item will be returned to you as a courtesy.
Please allow up to 5 business days after receipt of delivery for processing of exchanges & returns.
*** Due to the product nature, body jewelers, body chains & harnesses are NOT eligible for any returns & exchanges.
ALL DISCOUNTED SALES ARE FINAL.
Cancellations
ONCE AN ORDER HAS BEEN PLACED IT CANNOT BE CANCELLED , NO EXCEPTIONS" However we can honor store credit if you decided you do not want the ordered items any more so you could order any other items instead.
We apologize for any inconveniences.
Return/Exchange Shipping
Items from THE LUMI SHOP can be returned at customers’ costs in unworn conditions with tags on within 14 days after delivery for STORE CREDIT ONLY
Please do your best to choose correct sizes as we do not offer free exchanges/returns. This means you will need to cover the cost of shipping the original item back to us. We recommend exchange/return shipments are trackable as we cannot accept liability for items that are lost in the mail. For returns/exchanges, unless items are received wrong, or damaged, customers are responsible for postages.
Order purchased with free shipping, when return occurs, we will deduct $7.95 from the store credit value to cover our shipping cost to ship the initial order.
Quality Issues
Many of our products are handmade! However, we very rarely have issues with quality. In this unlikely event, please contact us as soon as possible within 7 days of delivery. Quality claims after 7 days period will not be honored. *Please do not wear the item or remove the tags if you intend to send it back. Tags must still be attached on.
Delivery Issues
We are not responsible for stolen or lost packages. Please contact your local post office with your tracking number and open a case with them.
Contact Us
Feel free to get in touch with us via email if you are wanting to exchange or return your item. Please do not reach out on Social Media, it is a separate department.
If you have any questions, please email us at customerservice@thelumishop.com and we will be more than happy to help!